Shipping Policy

Last updated: August 19, 2026

Thank you for shopping with WORLDGOODS. We aim to make delivery simple, reliable and transparent.

We currently offer a free standard shipping option and a paid Priority Insured Shipping option, as described below.

1. Shipping Options

Free Standard Shipping

We offer FREE Standard Shipping on eligible orders.

Orders using Free Standard Shipping will normally be delivered within a maximum of 8 business days from confirmation of your order, unless a different delivery timeframe is clearly communicated before checkout.

There is no additional shipping charge for this delivery option.

Priority Insured Shipping — €9.99

Customers who would like faster delivery may select Priority Insured Shipping for €9.99 at checkout.

Priority orders receive expedited handling and are shipped using a faster delivery service where available.

The estimated delivery timeframe for Priority Insured Shipping will be displayed at checkout or communicated in your order or shipping confirmation, where available.

Priority Insured Shipping also includes shipment protection against eligible loss or damage while the parcel is in transit, subject to the applicable carrier or shipping protection conditions.

2. Business Days

"Business days" means Monday through Friday, excluding public holidays applicable to the processing or delivery location.

Saturdays, Sundays and public holidays are not normally counted as business days when calculating delivery estimates.

3. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin preparing it for shipment.

You will normally receive an order confirmation by email using the email address provided during checkout.

When your order has been dispatched, we may send you a shipping confirmation containing tracking information where tracking is available for the selected delivery service.

4. Delivery Time

For Free Standard Shipping, our delivery commitment is a maximum of 8 business days from order confirmation, except where a different timeframe has been expressly agreed with you or where circumstances permitted by applicable law affect delivery.

Priority Insured Shipping is intended to provide a faster service than our Free Standard Shipping option. Any specific estimated delivery timeframe displayed for Priority Shipping at checkout should be considered part of the applicable delivery information for that order.

We will take reasonable steps to deliver your order within the timeframe communicated to you.

5. Shipping Confirmation and Tracking

Where tracking is available, you will receive tracking details once your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Tracking availability may depend on the carrier, shipping destination and delivery method selected.

6. Priority Shipping Insurance

Orders shipped using our €9.99 Priority Insured Shipping option include additional protection for eligible loss or damage occurring while the parcel is in transit.

If an insured shipment appears to have been lost or arrives visibly damaged, please contact us as soon as reasonably possible at contact@worldgoods.shop.

Please include your order number and, in the case of damage, photographs of the parcel, packaging and affected product where possible. This information may help us process a claim with the carrier or shipping protection provider.

Shipping insurance is additional protection and does not reduce, replace or limit any mandatory consumer rights you may have regarding lost, damaged, defective or non-conforming goods.

7. Delayed Shipments

Although we work to deliver orders within the stated timeframe, delivery may occasionally be affected by exceptional circumstances such as severe weather, transport disruption, customs procedures, carrier disruption, strikes, incorrect delivery information or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated delivery information.

Nothing in this section removes any right you may have under applicable consumer law where goods are not delivered within an agreed delivery period.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible at contact@worldgoods.shop.

We cannot guarantee that an address can be changed after an order has already been processed or dispatched.

If a parcel is returned to us because an incorrect or incomplete address was supplied, we will contact you regarding the available options. Additional shipping charges may apply if you request shipment to a corrected address, where permitted by applicable law.

9. Failed Delivery Attempts

The carrier may make one or more delivery attempts or may make the parcel available for collection at a designated location.

Customers should follow any instructions provided by the carrier regarding delivery attempts, collection points or redelivery.

If an order is returned to us following unsuccessful delivery attempts or failure to collect the parcel, please contact us so we can determine the appropriate next steps.

10. Lost Packages

If your tracking information indicates that your package has not moved for an unusual period or you believe it has been lost in transit, please contact us at contact@worldgoods.shop.

We may need to open an investigation with the applicable carrier before a shipment can formally be treated as lost.

Where we remain legally responsible for delivery, your statutory consumer rights will not be affected by the carrier investigation process.

11. Damaged Packages

Please inspect your order after delivery.

If the package or product arrives damaged, contact us as soon as reasonably possible at contact@worldgoods.shop.

Where possible, please provide your order number and clear photographs of the outer packaging, shipping label, internal packaging and damaged item.

We will assess the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

12. International Shipping

Where international shipping is available, delivery times may vary depending on the destination, carrier and customs procedures.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where such charges are not collected from you at checkout, they may be payable separately by the recipient in accordance with applicable law.

Any applicable shipping charges and available delivery options will be shown during checkout before you complete your purchase.

13. Customs Delays

International shipments may be inspected or processed by customs authorities. Customs processing times are outside our direct control and may result in additional delivery time.

Where possible, we will provide the carrier with the information reasonably required to complete delivery.

14. Multiple Packages

In some circumstances, items from the same order may be shipped separately.

If this happens, you may receive more than one parcel and more than one tracking number.

You will not be charged additional shipping fees solely because we decide to divide your order into multiple shipments after the order has been placed.

15. Returns

This Shipping Policy should be read together with our Return & Refund Policy.

Information regarding returns, refund eligibility, statutory withdrawal rights and return shipping costs is provided in our Return & Refund Policy.

16. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or replaces any mandatory rights available to you under applicable consumer law.

Where consumer legislation provides you with rights concerning delivery delays, lost goods, damaged goods or non-conforming products, those rights remain fully applicable.

17. Contact Us

If you have questions about shipping, delivery or tracking, please contact:

WORLDGOODS
Rambla de Catalunya 52
08007 Barcelona
Spain

Email: contact@worldgoods.shop
Phone: +34 610 12 51 45