Return & Refund Policy

Last updated: August 19, 2026

At WORLDGOODS, we want you to be satisfied with your purchase. In addition to any mandatory rights available to you under applicable law, we offer a voluntary 30-day return policy as described below.

1. 30-Day Return Policy

You may request a return within 30 days after receiving your item.

To qualify for a return under our voluntary 30-day return policy, the item must generally be:

• in the same condition in which you received it;
• unworn or unused;
• complete with any original tags;
• returned in its original packaging where reasonably applicable; and
• accompanied by a receipt or other proof of purchase.

These conditions apply to our voluntary return policy and do not limit any mandatory legal rights you may have if a product is defective, damaged, incorrectly supplied or otherwise not in conformity with your purchase contract.

2. How to Start a Return

To request a return, contact us at contact@worldgoods.shop.

Please include your order number and enough information for us to identify your purchase and understand your return request.

Once your return request has been reviewed, we will provide you with instructions explaining how and where to return your item.

Returns should be sent to the return address communicated in our return instructions:

WORLDGOODS

Please do not send products to us without first contacting us, as this may delay the identification and processing of your return.

You can contact us with any return-related question at contact@worldgoods.shop.

3. Return Shipping Costs

For returns made under our voluntary 30-day return policy because you have changed your mind, the customer is responsible for the direct cost of returning the item unless we expressly agree otherwise.

If we provide a prepaid return shipping label, the applicable return shipping cost may be deducted from your refund where this has been clearly communicated to you in advance, unless the return is due to an error on our part or applicable law requires us to bear the cost.

Where an item is defective, damaged, incorrectly supplied or otherwise covered by mandatory consumer guarantees, return costs will be handled in accordance with applicable law.

4. Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if your item is defective or damaged, or if you receive the wrong product.

Contact us at contact@worldgoods.shop with your order number and, where useful, photographs or other information showing the issue.

We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.

Nothing in this Policy limits any legal guarantee or statutory rights relating to faulty or non-conforming goods.

5. Non-Returnable Items and Exceptions

Certain items may be excluded from our voluntary return policy or from the statutory right of withdrawal where an applicable legal exception exists.

Depending on the product, these may include:

• goods that are liable to deteriorate or expire rapidly;
• goods made to your specifications or clearly personalized;
• sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where applicable;
• sealed audio, video recordings or computer software once unsealed, where applicable;
• digital content where performance has begun with the legally required consent and acknowledgement, where applicable;
• hazardous materials, flammable liquids or gases where return is legally or safely restricted; and
• gift cards, subject to applicable law.

Please contact us before returning an item if you are unsure whether it is eligible for return.

6. Sale and Promotional Items

Items specifically identified as "final sale" may be excluded from our voluntary 30-day return policy where permitted by law.

A sale, discount or promotional price does not remove any mandatory statutory rights that apply to the purchase, including applicable rights concerning defective or non-conforming goods and statutory withdrawal rights where those rights cannot legally be excluded.

7. Exchanges

We do not generally process direct exchanges.

If you would like another size, color or product, the fastest option is normally to return the eligible item in accordance with this Policy and place a separate order for the replacement item.

Any refund relating to the original order will be processed separately from the new purchase.

8. European Union Right of Withdrawal

If you are a consumer and your purchase is subject to European Union distance selling rules, you generally have the right to withdraw from an eligible purchase within 14 days without giving a reason, subject to the exceptions provided by law.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party nominated by you other than the carrier, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You can do so by contacting:

WORLDGOODS
Email: contact@worldgoods.shop

You may use a clear statement explaining that you wish to withdraw from the contract. You are not required to provide a reason.

9. Returning Goods After Exercising the EU Right of Withdrawal

After notifying us that you are exercising your statutory right of withdrawal, you must return or hand the goods back without undue delay and, in any event, no later than 14 days after the date on which you informed us of your decision to withdraw.

The return deadline is met if you send the goods before that 14-day period expires.

Unless we have agreed to cover the cost, you are responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, where permitted by applicable law.

Please return the goods to the address provided in our return instructions.

10. Condition of Goods Under the EU Right of Withdrawal

The statutory EU right of withdrawal is separate from our voluntary 30-day return policy.

When exercising your statutory withdrawal right, you may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, similar to how you would reasonably examine them in a physical shop.

You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for that purpose, where permitted by applicable law.

11. Refunds

Once we receive and inspect a return under our voluntary 30-day return policy, we will notify you regarding the status of your refund.

If the return qualifies under our voluntary return policy, the applicable refund will normally be issued to the original payment method.

For a valid statutory EU withdrawal, we will reimburse payments as required by applicable law and without undue delay, and in any event within 14 days after the date on which we are informed of your decision to withdraw.

For sales of goods, we may withhold the reimbursement until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first, where permitted by law.

Unless otherwise agreed, reimbursement will be made using the same payment method used for the original transaction, and you will not be charged a fee by us for receiving that reimbursement.

12. Original Shipping Charges

Where the statutory EU right of withdrawal applies, we will reimburse the standard delivery charges paid for the original order as required by law.

If you selected a delivery method that was more expensive than our least expensive standard delivery option, we are not required to refund the additional cost attributable to that more expensive delivery method.

For returns made solely under our voluntary 30-day return policy after the statutory withdrawal period has expired, original shipping costs are not refundable unless we state otherwise or applicable law requires otherwise.

13. Processing Time

After we issue a refund, your bank, card provider or payment service may require additional time to process and display the credit in your account. Processing times are controlled by the applicable payment provider and are outside our direct control.

If you believe a refund we have confirmed has not appeared after a reasonable processing period, please contact us at contact@worldgoods.shop.

14. Statutory Consumer Rights

This Return & Refund Policy provides additional commercial return conditions and does not exclude, restrict or replace any mandatory rights you may have under applicable consumer law.

In particular, legal remedies relating to defective, damaged, incorrectly supplied or non-conforming goods remain available regardless of the voluntary return period described above.

15. Contact

For questions concerning returns, refunds or your statutory withdrawal rights, please contact:

WORLDGOODS
Email: contact@worldgoods.shop
Phone: +34 610 12 51 45